Privacy Policy

At BitHaven, we place great value on the trust you place in us. This Privacy Policy explains how we collect, use, and protect personal information when you use our online financial tools, market analyses, and user dashboards. Our processes are designed to provide transparency and comply with relevant data protection standards in the Netherlands.

Categories of Data We Collect

To provide a secure fintech experience, we process the following types of data:

Identification and Contact Data

This includes your name, email address, and phone number that you provide when creating an account or when you contact our support service.

Verification and Profile Data

Where applicable for platform security, we may collect documentation for identity verification to prevent fraud and comply with internal compliance guidelines.

Technical Identifiers

Automated data such as IP addresses, browser type, device information, and system logs that are essential for the security and stability of the platform.

Usage and Metadata

Information about how you use our analysis tools and navigate the dashboard. This helps us optimize our services and does not involve direct safekeeping of assets.

Legal Bases for Processing

We process data based on contract performance, legitimate interests (such as platform security), legal obligations in the Netherlands, and, if necessary, your explicit consent.

Operational Use of Data

BitHaven uses your information for onboarding, account management, authentication, and customer support. We monitor logs for fraud prevention and security surveillance. Marketing communication only takes place based on your preferences, which you can change at any time.

Data Retention and Sharing

We do not sell your data to third parties. Data is only shared with trusted partners for hosting, analytics, and verification. Information is retained as long as necessary for service provision or legal retention obligations. For international transfers, we apply appropriate safeguards in accordance with local regulations.

Your Rights and Security

We take appropriate technical measures to secure your data, although absolute guarantee in a digital environment is not possible. You have the right to access, correct, delete, and restrict your data. Requests can be submitted via our support team, where we will verify your identity before processing the request.

Updates to this Policy

Changes to this policy will be communicated via the platform.

Last updated: March 25, 2026